An original receipt is required for all returns or exchanges. Returns with an original receipt will be refunded in the original form of payment. We cannot accept returns of final-‐sale items. You may return merchandise for a refund or replacement using our online return service. For assistance please contact Customer Service at 1.775.450.7321, Monday through Friday, 8:00 am – 5:00 pm (PST).
International Returns: Online returns are available only for items that were shipped to the United States. All sales outside of the United States (available through PayPal only) are final.
For your convenience you can begin by processing your return online. Indicate the reason for return and whether you would like a replacement or merchandise credit in the detail box provided.
Depending on the reason for return, you may be responsible for return shipping ($6.95 for a small package and $13.95 for large or bulk items).
Please note that online returns are available only for items that are 20 lbs and under and were shipped in the United States. Online returns can only be used when you bring your items to a UPS drop-off location. If you would prefer to schedule a UPS pickup, please contact us at 1.775.450.7321.